THAT DROVE TRANSACTIONS
Working alongside Walmart, we put our coaching and training programs in place to build a specialized team of wireless-focused associates offered customers a more well-rounded buying experience. We also helped introduce new carriers and revenue streams and created new store opening (NSO) teams that would allow Walmart to respond to their wireless business’ rapid growth. In addition, our loss prevention team saw dramatic reductions in departmental fraud and shrink. All these factors together helped reshape what customers thought of Walmart as a mobile phone retailer, and ultimately led to dramatic year-over-year sales growth across all North American Walmart Wireless locations.