OMNI CHANNEL RETAIL
CONNECTED
CUSTOMER EXPERIENCE
Our teams are ready to help your business with a variety of Omni Channel solutions that can meet your needs. We can work with you to create a unified brand experience that connects your brand to customers no matter where they are. Our approach combines sales, marketing, and customer support strategies to provide customers with a seamless and consistent brand experience across all channels. We integrate your organization’s distribution, promotion, and communication channels in the backend to ensure that the customer’s experience remains seamless and consistent whether they are shopping online from a desktop or mobile device, by telephone, or in a physical store.
OMNI CHANNEL RETAIL
OMNI CHANNEL SALES
We are ready create a unified brand experience with a variety of Omni Channel solutions that will help connect your brand to customers no matter where they are. Our approach combines online and instore sales, marketing, and customer support strategies to provide customers with a seamless and consistent brand experience across all channels. We integrate your organization’s distribution, promotion, and communication channels to ensure that the customer’s experience remains seamless and consistent whether they are shopping online or in a physical store.
OMNI CHANNEL SUPPORT
You can rely on our teams to provide high-quality online support, which includes offering excellent customer care, driving online sales, and empowering in-store associates by providing easy and instant access to expert resources. The quality of your support services can be a critical factor in retaining customers and keeping them loyal to your brand. Our comprehensive support services, such as call centers, online virtual agents, and virtual brand ambassadors, enable you to provide a complete and consistent customer experience for your brand.
JEFF
“OSL has been a long-time partner of ours extending back 6 years to the launch of our Bell and Virgin Mobile brands within the Walmart Wireless departments across Canada. From leadership to field it operates with an intense focus on driving results and we have experienced consistent growth year over year on our postpaid brands within the channel. More recently we partnered with OSL to launch the Lucky Mobile Brand at Walmart and through laser focused attention on training and field programs we have experienced explosive growth in this category across our business. Thank you OSL leadership for your continued support over the years.”
Vice President, Sales, National Retail & Consumer Direct
PAUL
“We’ve been working with OSL Retail Services since 2018 through our relationship with two different National Retail partners, Walmart and Samsung, and I am happy to say the relationship has been very positive. Attention and commitment to the business from the OSL leadership has been second to none. This has allowed our teams to engage directly with real-time opportunities assisting us greatly in increased productivity and year over year growth.”
Vice President, National Retail & Dealer Distribution
PERM
“Our company has been working with OSL for the past 7 years in two different retailers, starting with Walmart and then adding the Samsung Stores. OSL focuses on hiring the right people in order to create customer experiences and produce business growth to support the needs of their partners. They have shown they can adapt, grow, and deliver as the retail industry evolves. The OSL leadership team is responsive, creative and continually looks for ways to elevate their work force and culture, and have created strong, committed relationships with both our head office and field teams to be able to adapt to our changing business priorities, which we value in our working relationship. This overall collaborative approach has resulted in a successful partnership between our two organizations.”
Vice President, Partner Retail Sales
JAMIE
“OSL has been a tremendous partner of ours over the years which is attributable to their commitment and focus on driving strong presentment of our brands within the channels they operate. Year over year the organization drives growth led by a deep partnership and joint focus on launching new programs, training initiatives, and go-to-market strategies that ensure our customers are qualified with the right value proposition and offers to deliver on the customer experience we hold so high. Thank you OSL for the long-time partnership in our business.”
Vice President, Channel Sales & Experience
KEVIN
“When we began our partnership with OSL over 5 years ago, our focus was to improve our culture and grow our teams. Since that time, we’ve seen our Neighbour Marketing Teams expand by over 300% representing a field force of over 1,000 and growing. We’ve seen our culture shift and our retention significantly improve. OSL continues to be a vital partner and we value their ability to both grow and adapt in market with us. We look forward to our continued growth as partners for years to come.”
Senior Vice President, Sales & Distribution
GROWTH
FOR GREAT PARTNERS
